Policy & Procedure Manuals - Tools For Greater Productivity and Efficiency
In today’s tough retail environment the retailer needs all the tools he can get to help improve efficiency, productivity, and the bottom line. Two of these tools are the company’s Policy Manual and Procedure Manual.
In working with independent retailers throughout the country we have found that the majority do not have written policies and procedures. When questions or problems arise concerning the store’s policies or procedures the store owner/manager handles them on an individual basis. The problem with this approach is that it takes too much of management’s time and can lead Фотовспышки Nikon to inconsistency in dealing with company policy and procedures.
Employees respond well to an environment in which company policies are well defined and Whirlpool ARC 5584 equitably and consistently enforced. Therefore, having a written Policy Manual and Procedure Manual can make a store a better employer and a stronger profit maker. The Policy Manual will give the employees the information they need concerning company regulations and policies and will support management in enforcing them. A Procedure Manual will give the employees instructions on HOW to do their job. It can be used both as a training manual and an on-going reference manual.
If your store does not have both a Policy Manual and a Procedure Manual, make a commitment to begin this important project immediately. If you do have these manuals, take some HOTPOINT ARISTON RMB 1167 time to review them and verify that they are up-to-date and include all the information your employees need to be more productive and мониторы Dell efficient.
POLICY MANUAL There is much information concerning the company that employees need to know and management is obligated to tell them. The best method for disseminating this information is by providing it to the employees in the form of a written Policy Manual.
A written store policy manual is also an important management tool. It details for your employees what you expect of them. Personnel problems are avoided because ideas of conduct, job performance and general store policy стиральные машины Ассоль are spelled out in writing. The excuse “You didn’t tell me” can not be used when employee problems arise.
A Policy Manual is needed for companies of all sizes. The manual should be expanded to cover any new situations that arise. A growing company especially needs a continuously updated policy manual to keep its employees fully informed of all the changes occurring in company philosophy as well as policy.
In writing the Policy Manual, keep in mind that it will be used by supervisors to resolve any disputes or initiate disciplinary action, and should, therefore, be written in such a way that it supports them in this endeavor.
A Policy Manual should answer some of the most important questions employees ask. For example, prohibitions against drinking and drug use on the job, performance review, holidays, vacations, benefits, leave of absence, work hours, personal hygiene grooming as well as dress codes and other critical policies that often affect morale. However, don’t put anything down as policy if you are not going to enforce it as this just confuses employees and creates dissention. Also, a Policy Manual may be considered legally binding so it would be best to consult with your lawyer regarding local, state and federal statutes холодильни
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